Planning, placement, waiting list

After registration, you will receive a confirmation via e-mail. A customer advisor will contact you. Please refer below for our response timelines:

I would like my child to start within a month
We aim to respond to your registration within two weeks. In some cases, this might happen sooner.

I would like my child to start within six months
We work on new schedules once a month. We will contact you as soon as a place becomes available. We will do this via e-mail or phone call. We will call you and if we do not get an answer, we will leave a voicemail or send you an e-mail.

I would like my child to start within six months or later
We will contact you about six months before you want your child to start.

The 12 official holiday weeks are:

• 1 week of spring holidays
• 2 weeks of May holiday
• 6 weeks of summer holidays
• 1 week of autumn holidays
• 2 weeks of Christmas holidays

Did you opt for a 52-week package?
This package includes 12 holiday weeks. Extra days off and inset days (study days) are not included in our packages. Additional childcare can be purchased (depending on availability), please submit requests for your own branch via the parent portal. Staff will tell you via the parent portal app whether additional childcare is available.

Did you opt for a 40-week package?
This package does not include (extra) days off and inset days (study days). Additional childcare can be purchased (depending on availability), please submit requests for your own branch via the parent portal. Staff will tell you via the parent portal app whether additional childcare is available.

After registering on the website, you will receive an automatic confirmation of receipt. When your registration has been processed, you will receive a confirmation email. Registrations with a required start date within the next six months will be included into our planning process. The customer advisor will contact you after the initial planning to discuss placement options and possible alternatives. If we cannot offer an immediate placement, your registration will remain on our waiting list. We regularly review the waiting list to identify registrations that can be accommodated. As soon as a placement becomes available, a customer advisor will contact you to discuss the placement.

Yes, we work with waiting list criteria. Each new registration we receive is added to the waiting list and given a priority ranking.  

We like rewarding existing customers: they will be given a higher priority on the waiting list. You are considered an existing customer once a contract for one or more children is in place. Much can happen in the interim. 

Sometimes, when a family encounters urgent circumstances, we give their child priority because it's the right thing to do for them and their family. 

Placement depends on several factors: 

1. Required start date and age of the child 
2. Waiting list criteria (existing customers have priority over new customers) 
3. Registration date 

In practice, this means that a child is not automatically placed first simply because they have been on the list longer than another child. We offer placements based on our placement policy, that considers factors like age distribution and the availability of pedagogical assistants. This is always done in accordance with the IKK Act (Innovation and Quality in Childcare), which stipulates the number of children per room and group. 

The customer advisor would be happy to help with questions about your individual specific situation.  

To facilitate the transition from daycare to out-of-school care, we would advise that you register your child at least six months in advance. 

Out-of-school care is always linked to the school the child attends. It is not possible to randomly tick a Skar out-of-school care location on the website.  

Keep in mind that, if a child changes schools, we have to rely on the availability of the out-of-school care location linked to the child’s new school.